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We want you to love your Veillora order.

If something isn't right, we'll make it right. No complicated forms, no runaround.

The short version:
Contact us within 30 days of receiving your order and we'll sort it out — whether that's a refund, a replacement, or an exchange.

Damaged or wrong item?
Email us a photo at hello@veillora.co and we'll send a replacement or issue a full refund immediately. No return required.

Changed your mind?
Reach out within 30 days and we'll do our best to help on a case-by-case basis.

How to start:
Email hello@veillora.co with your order number and we'll respond within 24 hours.

Refunds are processed within 5-10 business days back to your original payment method.

Unlike cotton which has a rough fibre structure that creates friction against your skin all night, mulberry silk has a smooth protein-based surface that glides rather than grips. Over weeks and months of use, customers report visibly reduced sleep creases, softer under-eye skin, and less morning puffiness — because silk isn't working against your skin while you rest.

Silk contains 18 natural amino acids that are structurally similar to those found in human skin. When silk rests against your face for 7-8 hours a night, those amino acids interact with your skin's surface, supporting moisture retention and reducing transepidermal water loss — the same process high-end night creams attempt to replicate at a fraction of the effectiveness.

It's physiological. Even small amounts of light — a streetlamp through curtains, a phone notification — suppress melatonin production and shift your brain out of deep sleep cycles. Studies show people who sleep in complete darkness experience significantly more slow-wave sleep, the restorative stage linked to memory consolidation, hormone regulation, and cellular repair.

Not all silk is equal. Mulberry silk comes from silkworms fed exclusively on mulberry leaves, producing a longer, more uniform fibre with a higher protein content than wild or mixed-diet silk. This means a smoother surface, greater durability, and more consistent amino acid composition — which is why it's the only grade used in medical-grade silk dressings and premium beauty products.

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Veillora Silk Sleep Bundle | Pillowcase, Mask & Bonnet Set

Veillora Silk Sleep Mask

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Veillora Silk Sleep Bundle | Pillowcase, Mask & Bonnet Set

Veillora Silk Sleep Mask